Terms and Conditions & Refunds Policy
• Please check all details that you provide are correct. Any errors please contact us STRAIGHT AWAY. Not on the day of your Departure as we cannot guarantee we will be able to collect you
• We can only advise on a collection time through our experience of the road conditions, if you wish not to take our advice, we cannot guarantee your arrival time at the airport.
• We cannot be held responsible if you are caught up in any untoward traffic,
eg: Accidents or Breakdowns etc. which could delay your trip to the airport. We will however make every effort to get you to the airport.
• It is therefore imperative that you check your travel insurance covers for such eventualities, as we cannot be held responsible for any costs incurred by the Customer.
• Please pay special attention if you are on an OVERNIGHT flight, i.e. from America, you have given us your correct DATE and ARRIVAL time, in England.
• Please make sure that you have given us your ARRIVAL time (at the airport) not your take off time, if travelling the same day.
• Any errors that are not corrected before your departure date, means that
we cannot guarantee to supply transport for your return journey.
• Delayed flights, we always check all flights, and do our best to supply transport, according to the available information.
• Long delayed flights: - we will do our best to supply your transport home upon
arrival, but cannot guarantee.
Please, therefore make every effort to contact us with any delay details.
• Please make sure cheques or cash are paid direct to your driver on the day of travel, if not paid before hand.
• If you have hand luggage only, please let us know and we will be able to adjust the time of your collection.
• Child Seats. We prefer for you to supply your own and we will look after them until your return (free of charge)
• Baggage – Loss/Damage
• Customers baggage carried by our drivers is entirely at the customers own risk.
• We cannot accept any responsibility for any loss or damage to baggage, goods or contents whilst in any of the vehicles.
• Meeting Arrival Flights
• The meeting point for arriving customers is the Airport Information Desk. If unsure the airport staff, are very helpful and will point you the correct direction.
• If you have a mobile phone please, make sure we have the number and ensure you switch it on when you get into the Baggage Hall, this enables us to communicate. In order that you have peace of mind to know that we are there to collect you. This saves the Car Parking Charges!
• Please notify any problems or complaints immediately, with all necessary information including Time, Date, Names, Travel details etc and any extenuating circumstances.
• All complaints etc will be handled and responded to within 7 days of receipt.
Cancellations and Refunds
• If for any reason you find that you need to cancel the booking, please give as much notice as possible.
• The Refunds for payments made in advance are as follows:
Journeys cancelled up to 48 Hours before NO CHARGE
Journeys cancelled up to 24 Hours before £30 CHARGE
Journeys cancelled within the 24 Hour period FULL PAYMENT
• Please note every situation will be looked at individually and the decision made having taken into account any extenuating circumstances.
